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Terms of use

Legal policy

Terms of use

These terms govern access to and use of the Furloura website, product pages, checkout, account features, customer service and related storefront services.

Clear policy, clear next step.Keep order records, product photos and messages available so support can review your request efficiently.

1. Acceptance of terms

By browsing, creating an account, placing an order or contacting customer service through Furloura, you agree to use the site in accordance with these terms and applicable laws. If you do not agree, you should not use the site.

2. Account responsibilities

  • Provide accurate registration, billing and shipping information.
  • Keep your password and account credentials secure.
  • Notify customer service if you suspect unauthorized account activity.
  • Do not use another person's account without permission.

3. Orders, prices and availability

Product availability, pricing, discounts, shipping estimates and promotions may change. We may correct errors, cancel unavailable items, request verification, limit quantities or refuse orders that appear fraudulent, abusive or inconsistent with these terms. An order confirmation does not guarantee final acceptance where a material issue is discovered.

4. User conduct

  • Do not misuse promotions, payment systems, returns or customer service processes.
  • Do not attempt unauthorized access, scraping, interference or security testing without permission.
  • Do not submit false, harmful, infringing, abusive or misleading content.
  • Do not use Furloura for unlawful transactions or prohibited goods.

5. Product information

We work to present product information clearly, but listings may contain supplier data, customer-visible variations, images, translations or specifications that can change. Customers should review product descriptions, options, sizes, compatibility notes and shipping information before checkout.

6. Limitation and changes

To the extent permitted by applicable law, Furloura is not responsible for indirect or consequential losses arising from site use, delays, third-party services or events outside reasonable control. We may update these terms as the storefront, services and legal requirements change.

Site operatorTenggao International Trade Co., LimitedRM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, Hong Kong

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