Recalls and product safety alerts
Customer service
Product safety matters before and after purchase.
Furloura reviews product safety information and verified recall notices affecting products sold on the site. Customers can report safety concerns through customer service.
Clear steps, faster support.Keep your order number, product details and photos ready when contacting customer service.
How safety alerts are handled
- Review the reported product, order or listing details.
- Assess whether the issue relates to misuse, damage, labeling, supplier information or a broader safety concern.
- Take appropriate action, which may include listing review, customer notices or product restrictions.
- Keep records to support follow-up with customers, suppliers or service providers.
Report a concernInclude product name, order number, photos and a clear description of what happened.
Stop using unsafe itemsIf a product appears unsafe, stop using it and keep packaging and documentation where possible.
Follow noticesIf you receive a safety notice, follow the instructions included in the notice or contact support.